Consumers Using Self Service Booking Reservations

Reservations with Voice Alexa

In 2019, 90% of consumers leveraged online booking services for all reservations. Market segments include hospitality, restaurants, travel, service requests, and product orders. In 2020 it is anticipated the number will continue and the integration of bots across voice, sms, and telephone will build on a seamless conversation with the consumer. Today, consumers can start…

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