In 2019, 90% of consumers leveraged online booking services for all reservations.
Market segments include hospitality, restaurants, travel, service requests, and product orders.
In 2020 it is anticipated the number will continue and the integration of bots across voice, sms, and telephone will build on a seamless conversation with the consumer.
Today, consumers can start their conversation via Alexa Voice, receive a confirmation text on their phone, and receive a follow up call. All within the thread of the same transaction.
Mechanics, Service Companies, Hospitality, and others are reducing admin and host overhead by 11% plus already leveraging like processes.
2020 will be a year to unify seamless communications between Voice, SMS, and live calls.